“Blockchain” is one of the main buzzwords you will come across these days. The term itself refers to dividing digital information into blocks, linking them together, and encrypting them for…

Hotels struggle for many reasons – some find it difficult to acquire new customers in today’s fiercely competitive market, some suffer from poorly handled no-shows and low retention rates, while…

Ever since we entered the age of digital technology, the business landscape has been subjected to many changes. Internet technology has affected many aspects of the hotel industry and improved…

Hotel revenue is closely tied to quality customer service and experience. In the hospitality industry, a guest’s experience is determined by the service they get during their stay. It’s no…

As hoteliers prioritize not only in catching the market share but also ensuring their existing guest continue returning; an increased level of personalization emerges as the critical factor for both…

The hospitality industry is one of the most lucrative business in the world. However, as a result, the competition is quite severe in the market, and sometimes it is impossible…

The world today is mainly dominated by a hotel market that’s based online and reigned by OTAs. With such a picture in mind, one of the most logical things that…

24The world of tourism and the hospitality industry are rapidly evolving along with the latest technological advancements. Famous hotel chains, as well as small, independent resorts, are now more available…

When you are working in the hospitality industry, your customer satisfaction is naturally your primary goal. However, if your guests were satisfied with the accommodation and the service that you…

Gen-xers (a demographics whose age ranging from 18–34 years) are progressively turning into an indispensable part of the corporate structure. With their differing foundations and Swiss-cut abilities, companies are ceaselessly…