Social Media is here to stay and it better be part of your marketing strategy, when ignored or mismanaged, social media can negatively impact the hotel activity.


Guests turn to social media throughout every step of their journey, from booking to post checkout. For hospitality brands—hotels especially—your work starts even before a trip is booked, you know that social media is an important channel for engaging guests, but how do you keep up the momentum?

The Features

Guest relations doesn’t end the moment someone checks out. After their stay, guests share their stories as an experience about their trip and hotel stay! How you treat your guests post their stay can influence their regularity and loyalty with your hotel.

Social media Index
Too many OTA's? Different ratings? Strive for the highest rating with mycloud. mycloud has made a perfect collaboration of all the ratings from different OTA's into one which further can be broken down into respective ratings. This is further broken down to individual service rating.
Social media timeline
One click screen for all your social media activities and reviews! Faster response, better efficiency which definitely will lead you to your ultimate goal: guest satisfaction!
Social heat map
Find out from which region all your social media reviews are coming from with the all new social heat map with color coordination for better understanding.


We shifted from our old obsolete system to mycloud which is ever evolving. I am able to attract and improve revenues because of complete automation and integrated e-distribution. The system is able to create accurate forecasts which result is us being able to better manage guest expectations. I strongly recommend mycloud to hotels that work across different platforms and multiple locations. The team at mycloud Hospitality is very professional and expert in their field. They also have strong business ethics and truly care for their clients. Their customer support team is one of the best I have worked with. As a client I truly feel mycloud is an extension of my team, and predict that they will grow in leaps and bounds because of its customer support.

  • moses barnabas
  • Moses Barnabas XVA Art Hotel

mycloud, property management system has been very helpful with managing and organizing our hotel operations. If I have any questions, comments, or concerns, mycloud team is always willing to help me. I always get a very quick response from them! Amazing support!

  • Audrey StevensLegend of French Lick Resort

mycloud PMS runs at it bests to ensure smoothness of our front office department, also keeping accurate track record of statistics for the management team in order to make vital decision.

  • Alex-Bressers
  • Alex BressersBYD Lofts Boutique Hotel &
    Serviced Apartments

We travel a lot and want to be able to see how the occupancy is at anytime. We wanted a technology, which could connect our HO to property and also help us manage multiple properties. With mycloud adoption not only have we streamlined our operations but also seen a 20% jump in occupancy. It has allowed us to, with the same amount of staff, grow our company and plan for future growth.

  • nesar
  • NesarN-Hospitality


  • Negative comments

    Social media represents an opportunity to know what your guests really think and write about their stay. As soon as you manage these reviews actively, the number of negative reviews tends to decrease.

  • Guest Engagement

    Elevate guest engagement with powerful social media marketing for your hotel. mycloud offers a suite of social media marketing services that drive valuable target audience engagement that increase traffic, presence, and assisted revenue.

  • Social Media Analytics

    mycloud offers a robust and detailed analytics to track the hotel's social media channels, campaign performance, and competitor performance in a simple to read, integrated report.

  • Marketing

    Easily plan email campaigns and marketing projects and tasks, and construct, schedule, and broadcast messages.

  • Social Media Channels

    Now monitor live social media conversations, and hotel mentions that matter to the you. Be able to see in real-time how people are reacting to the property on TripAdvisor and OTA’s

  • Social Listening

    mycloud provides an interactive social dashboard for guest management & engagement.

Book a Free Online Demo

Our online demo takes about 30-60 minutes and you would need a desktop or laptop with microphone,
speakers and Internet connectivity. Time shown here is in EST (Eastern Standard Time, -5:00 GMT)

Schedule An Appointmentbook a appointment


Hotels as small as 2 rooms property to 300 rooms city hotels. mycloud provides extreme amount of customization, and users can setup parameters to suit their hotel property operations


What channels do you connect to currently?

Currently, we connect to Tripadvisor, and we are Tripadvisor express partner. users can use Tripadvisor email templated to send automated feedback requests.

How do I read the feedback?

We have a two-way integration with Tripadvisor, so all feedback instantly arrives at hotels Social media dashboard, user can click on the timeline and read all the feedback on a single timeline, user can also click on read more to see service feedback and detailed review.

Can I see service classification on Social media tool?

Yes, our system collects all the feedback and provides a comprehensive service classification, so the hotel can easily see the scoring against individual classification and take better service and business decisions.

How do I see my sentiment score?

Our Social media tool collects all reviews and analyzes the service classifications and based on that provides an average sentiment score under Sentiment score on the dashboard.

Can I filter out sentiments for a date range?

Yes, the user can easily go to advance controls and choose the desired date range to see the sentiment score and read respective reviews.

Will you connect to other review channels?

Yes, currently we are working on integrating other review channels like Facebook, Twitter, and