AWARDS AND RECONGNITION
Guests turn to social media throughout every step of their journey, from booking to post checkout. For hospitality brands—hotels especially—your work starts even before a trip is booked, you know that social media is an important channel for engaging guests, but how do you keep up the momentum?
Guest relations doesn’t end the moment someone checks out. After their stay, guests share their stories as an experience about their trip and hotel stay! How you treat your guests post their stay can influence their regularity and loyalty with your hotel.
WHAT ARE YOU
Social media represents an opportunity to know what your guests really think and write about their stay. As soon as you manage these reviews actively, the number of negative reviews tends to decrease.
Elevate guest engagement with powerful social media marketing for your hotel. mycloud offers a suite of social media marketing services that drive valuable target audience engagement that increase traffic, presence, and assisted revenue.
Social Media Analytics
mycloud offers a robust and detailed analytics to track the hotel's social media channels, campaign performance, and competitor performance in a simple to read, integrated report.
Easily plan email campaigns and marketing projects and tasks, and construct, schedule, and broadcast messages.
Social Media Channels
Now monitor live social media conversations, and hotel mentions that matter to the you. Be able to see in real-time how people are reacting to the property on TripAdvisor and OTA’s
mycloud provides an interactive social dashboard for guest management & engagement.
Book a Free Online Demo
Our online demo takes about 30-60 minutes and you would need a desktop or laptop with microphone,
speakers and Internet connectivity. Time shown here is in EST (Eastern Standard Time, -5:00 GMT)
Hotels as small as 2 rooms property to 300 rooms city hotels. mycloud provides extreme amount of customization, and users can setup parameters to suit their hotel property operations
What channels do you connect to currently?
Currently, we connect to Tripadvisor, booking.com and we are Tripadvisor express partner. users can use Tripadvisor email templated to send automated feedback requests.
How do I read the feedback?
We have a two-way integration with Tripadvisor, so all feedback instantly arrives at hotels Social media dashboard, user can click on the timeline and read all the feedback on a single timeline, user can also click on read more to see service feedback and detailed review.
Can I see service classification on Social media tool?
Yes, our system collects all the feedback and provides a comprehensive service classification, so the hotel can easily see the scoring against individual classification and take better service and business decisions.
How do I see my sentiment score?
Our Social media tool collects all reviews and analyzes the service classifications and based on that provides an average sentiment score under Sentiment score on the dashboard.
Can I filter out sentiments for a date range?
Yes, the user can easily go to advance controls and choose the desired date range to see the sentiment score and read respective reviews.
Will you connect to other review channels?
Yes, currently we are working on integrating other review channels like Facebook, Twitter, and expedia.com