Modern hoteliers are facing challenges on an everyday basis, as running an independent hotel or a hotel chain puts a lot of obstacles in their way. Complexity in management due…

OTAs are Online Travel Agencies or agents who are in the business of connecting hotels and travelers. Currently, there are many large OTA connections that hotels work with, including Expedia,…

Cloud technologies date back to the 1950s and we only learned about them during the 90s when “cloud computing” was introduced. Ever since the start of the 2000s, cloud solutions…

As Valentine’s Day draws near, the hotel industry is slowly preparing for this huge event. Valentine’s Day is a perfect opportunity for hoteliers to attract new guests, as well as…

Each hotel has a peak part of the season they look forward to. During this time, the bigger part of their yearly revenue is made. Most hotels these days strive…

Yet another buzzword that we heard a lot in the past year or two is Blockchain. However, Blockchain is not just a buzzword. It’s a brand new technology that has…

Hotels struggle for many reasons – some find it difficult to acquire new customers in today’s fiercely competitive market, some suffer from poorly handled no-shows and low retention rates, while…

Ever since we entered the age of digital technology, the business landscape has been subjected to many changes. Internet technology has affected many aspects of the hotel industry and improved…

Hotel revenue is closely tied to quality customer service and experience. In the hospitality industry, a guest’s experience is determined by the service they get during their stay. It’s no…

When you are working in the hospitality industry, your customer satisfaction is naturally your primary goal. However, if your guests were satisfied with the accommodation and the service that you…