What is the importance of having a well-functioning cloud-based system for your small hotel? Here, there are various factors as to why most business managers are choosing to make full use of the web-based PMS. Some of these reasons include improved control over all affairs of activity, to tap into the larger market, better guest experience, efficiency in cost control and free user access.
It's slowly becoming clear that the shift in customer's booking online has changed how hotel management systems used to work in the past. As such, small sized hotels can now compete with the larger brands, something that was termed to be impossible in the past. Now let us carefully explain the reasons why you should adopt a cloud PMS system for your small hotel!
1. Improved Control Through Web-Based PMS
The best cloud based PMS are the latest in features and tech when it comes to technology, and they fit perfectly to online marketplaces for fast and easy distribution. Why so? Well, they have an added technological advantage as compared to the legacy performance management systems when it comes to online distribution of room inventories.
Then there is the issue of increase in revenue! Revenue can be better controlled as online system can be accessed from anyplace and having a single dashboard and rate master to control the rate across number of OTA, gives added advantage to hotel to keep updating rates based on how quick they are selling out their inventories and systems also give alerts based on a rate type sell out and inventory thresholds. Also, your hotel would enjoy secure distribution of room inventories throughout the day.
The various duties that small hotel managers have to go through include:
- Making decisions on room allocations
- Looking into fluctuating room rates
- Improving revenue and ensuring a 100% occupancy
The above points need to be done during the day while following the proper Selling and revenue management techniques. Do you think it's possible without the best cloud-based based PMS? NO! Cloud-based PMS enable you to control and manage room rates and availability. All this on real time basis!
2. Expand Market Reach
While using a cloud PMS, inventories, room rates and reservations and other revenue and guest operations are all managed from a central location. If you have a mid-sized hotel which deals with a variety of online distribution services, there's clearly a huge challenge. A web-based PMS makes interoperation between different departments secure and managing channels and rates becomes easy as system and at least technology keeps managers updated and provides alerts based on business rules. As a small hotel manager, it helps you concentrate on your customers and business as cloud-PMS carefully deals with issues touching on forms of technology and infrastructure. Do web-based PMS easily integrate with other online devices? Yes! And by doing so, they go on to provide unmatched convenience to you like the hotel manager.
3. Increased Guest Experience
Well, larger hotels have the technology and process of managing guest expectations. Automating distribution and operations give such managers more time to concentrate on the well-being of your guests. For small to medium size hotels, losing clients to rival hotels is more of a nightmare! Giving your customers the best services makes sure that they visit your hotel whenever they take summer vacations or business trips. It's more than just a good night's sleep!
With a cloud PMS, you can ease your duties as the hotel manager and engage with your customers on a more personal level. Here, it's important to show them the full advantages a web-based management system. Systems offers a single feedback timeline and a quality index of rating and how each service is rated, so managers can easily decide on priorities and take up task that will affect guest services and easily improve on services and hotel operations.
4. Effective Cost Controls
Once you decide to use the best cloud-based hotel PMS for your small hotel business, you go on to earn faster investment returns. Why so? Well, cloud based PMS minimize information technology, infrastructure and maintenance and other workforce costs. Besides, they reduce training and retraining costs. Like a small sized hotel manager, you can save enough time and avoid errors in providing services. Also, there is no capex and complete system is opex based meaning no upfront investment and pay as you earn.
The above reasons prove why small businesses today are choosing to use the best cloud-based hotel PMS. With these systems, all that you need is to conduct basic monitoring procedures as everything else is automatically made easier. So, if you're a small business manager looking for ways to improve your hotel services, picking the best cloud PMS is a good starting point!