Gone are the days when guests would email or call a hotel to make  bookings, and wait for hotel’s confirmation to fax out a credit card authorisation form. Today, guests have the facility of booking their hotels online, every single hotel that does not want to lose out on online business, not only must have a website with realtime web booking engine but also must provide a online payment option to their guests, chances are that their guests might change their mind and get swayed away to other hotel’s if hotels website does not provide a confirmed reservation, so a payment gateway increases the chances of acquiring this business.

Traditionally property management systems for long have provided interfaces to external systems like epabx, electronic locking, call accounting, in-room entertainment, mini bars, the GDS and OTAs, allowing these systems to talk to each other in order to automate cross-system processes. With the onset of online business, PMS are now expected to accommodate and offer payment options for online transactions. Accepting online payments is a big challenge in itself and it only multiplies for small and medium sized hotels, hotels must ensure that they provide a secure payment gateway which will protect the credit card details by encrypting sensitive information, such as credit card numbers, expiry dates and security code. This will ensure that information is passed securely between the guest and the hotel and also between the hotel and the card processor.

There are two basic methods of processing credit card transactions, first is most widely used and is typically a credit card terminal or hard wired EDC machine. Hotel staff will run the card on the machine and input the transaction amount and let the machine do rest by connecting to the bank and printing out a charge slip. Second method is through Software Processing, this is where a software payment gateway comes in play, today every single online transaction goes through a payment gateway to process credit card. A payment gateway is like an online terminal, this method allows a hotel to setup and charge percentage of the reservation or a flat fee upon time of booking, hotel can also simply authorise complete reservation amount or save credit card profile to process it at time of checkout or if the guest is a No-Show.

The new Payment Gateway by mycloud offers cost-effective and cutting-edge integrated payment card processing solutions. It seamlessly integrates with banks and other payment transaction processors and is the ideal solution for hotel business which seamlessly plugs into all mycloud applications, like PMS, POS, Web booking engine and requires no additional logins. The system comes in 2 versions, “Credit card not present” with Tokenisation and “Credit card present” with card authrozation and settlement.

Our Payment gateway uses industry standard SSL encryption to transmit data, which ensures that the customer’s and the hotel’s data remains secure. This is the same technology used by banks and online trading companies. The SSL verification adds credibility and integrity to the hotels, which any hotelier knows, takes a long time to build. This online tool ensures that your guests feel confident as well as secure while booking at your website, a secure payment gateway is an absolute must for hotels to compete in the global market; it provides ease of use to the guest as well as complete security for any details that they are required to share.

As the solution integrates with payment and checkout process, payments for bookings, deposits and any other items where card details are collected – either on your website through the booking engine or in the back-office by your staff – are processed and reconciled fully automatically, it reduces the steps required to process card payments, and eliminating keying errors, this interface securely facilitates credit card acceptance through the PMS. Integrating your PMS with a payment gateway removes the need for a stand-alone credit card terminal and speeds up the check-in/check-out process.

The Payment Gateway by mycloud supports Visa, MasterCard, American Express, Diners Club, JCB, Apple Pay, Debit cards, Paypal as well as other local network cards depending on the country.

In order to process credit cards you will need a merchant account.

About mycloud

mycloud is developed and promoted by Prologic First – a hospitality technology innovator and a leading international hospitality IT solutions provider. Prologic First is a group of companies that develops and internationally markets integrated software solutions for the hospitality sector. Prologic First software solutions are in use at more than 1300 sites in 35 countries. Professionals formed Prologic First more than a decade ago with extensive experience in developing and deploying hotel IT solutions. For more information visit www.prologicfirst.com.

Media Enquiries:

Deepak Chauhan, Phone +1-415-390-5039, Email: deepak@mycloudhospitality.com

About The Author

Deepak Chauhan

Deepak Chauhan is responsible for marketing and positioning of “mycloud” platform and is a veteran in the hotel software industry with over 25 years’ experience giving him a strong understanding of the product requirements in the industry. He has very rare mix of working in operations of various hotels and chains for over 10 years and then co-founding a software product and service company, servicing 5 star hotels and chains for 14 years.

Deepak has led the development and marketing of cloud based hospitality systems to meet the specific, business objectives of small and mid-size properties across the globe and has worked closely with a diverse group of hoteliers and hotel technology vendors.