In year 2012, $162.4 billion were generated through on-line sales, 148.3 million travel bookings are made on the Internet each year which account for 57 % of all travel reservations, in this 2 out of 3 on-line bookings are made the same day, and originate from a smart phone. There are average 238 reviews per hotel, and 81 % of travelers refer to these reviews before booking a hotel, 49 % of travelers won’t book a hotel if there is no review. So as a hotelier have you done enough to meet the needs of this new breed of traveler? If not, your inaction could be costly.

Today hospitality marketplace is at its competitive best, hotel chains are scrambling to expand to new regions and geographies and independent hotels need to keep pace with the brands. Meanwhile, guests are demanding more for their hospitality dollars; multiple channels to interact with a hotel, multiple rates and packages, more information, faster and real-time responses and a personalized service. On the other hand hospitality technology space is overcrowded and competitive as never before and hotels have so many options available while selecting a technology. Hotels in this fast paced and changing times need a technology partner who understands the industry and can deliver innovative solutions to meet these challenges.

At mycloud, we have continued to enhance our hospitality technology platform by consistently addressing the industry-specific needs and challenges experienced by hoteliers around the globe, with our new and enhanced functionality in every release. In our new release, we our bringing out completely redesigned and improved Web Booking Engine, it a mobile friendly design built for easier conversions, the new sleek user interface of web booking engine enables guests to book from any device running on any kind of technology platform. Web booking engine displays necessary information in real-time, with the new reconfigured layout, navigation is easier and users experience more visibility of the property, system is more intuitive, and offers a smart design that decreases customer support calls, increases guest confidence, and helps convert your on-line lookers to bookers.

Web booking engine allows you to configure countless merchandising opportunities for your guests that result in a high ROI for your property. Whether the booking engine is on a traditional or mobile website, it is seamlessly integrated with PMS, guests can view a full range of room and rates on offer, including special and last minute opportunities, packages and value-added incentives. This new tool allows you to take the absolute control of your rate plans, manage and set your availability plans, reduce communication costs remarkably and automate the booking administration process with your potential guests. This new responsive and mobile optimized web booking engine will help hotels reach their guest directly and offer a superior guest experience with enhanced features, system also offers a ready to use integration with Trip Advisor, so guests can view, review feeds and ratings in a single window.

Mobility is quickly replacing desktop applications and every guest facing application must offer a responsive design to ensure no business is lost because of design constraints or device compatibility. During this redesign process our key focus was on some of the below features:

  • Mobile design.
  • Multiple merchandising options.
  • Custom branding options to match your website.
  • Conversion optimized design, step wise booking process, image carousel , different filters for room types, rate ranges, dates, reviews and a availability calendar.
  • Simplified location search with maps.
  • Hotel Services and nearby attractions listing.

Our new web booking engine allows you to shift your human resources from reservations to customer service so that staff can spend more time interacting with guests. Now you can increase your product exposure by being available 24 hours, 7 days a week and 365 days a year.

In the past, small and mid size hotels had limited access to the tools or technology needed to compete with their larger counterparts. mycloud hospitality technology platform has closed this gap, PMS solution being cloud based, it is scalable, serving everyone from small Inns, bed & breakfast, hotels, motels, service apartments and resorts to branded-chain operators. With minimal training, mycloud can deliver immediate improvements across all departments in any hotel segment. mycloud is a cost-effective alternative to on-premises applications with zero capital expense.

Hotels only need to subscribe to the bandwidth through a reliable Internet service provider and sign up for mycloud PMS by choosing a plan they like. Solution allows hospitality companies to spend more time serving their customers, and less time worrying about software and hardware issues. Whether mycloud develops the functionality or we collaborate with another value added software partner, mycloud is committed to providing complete, end-to-end applications for customers across all of our target segments.

In today’s competitive market, relying on an integrated suite of applications such as mycloud hospitality technology platform is critical to help drive brand loyalty and facilitate measurable bottom-line results. mycloud helps hotels usher into the new millennium with cloud technology, and is designed to help hospitality organizations around the world increase efficiency, improve collaboration and speed services to guests, it not only offers quick deployment, but it is scalable both vertically and horizontally.

About mycloud

mycloud is developed and promoted by Prologic Firstâ?? a hospitality technology innovator and a leading international hospitality IT solutions provider.

Prologic First is a group of companies that develops and internationally markets integrated software solutions for the hospitality sector. Prologic First software solutions are in use at more than 1200 sites in 35 countries. Professionals formed Prologic First more than a decade ago with extensive experience in developing and deploying hotel IT solutions.??

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About The Author

Deepak Chauhan

Deepak Chauhan is responsible for marketing and positioning of “mycloud” platform and is a veteran in the hotel software industry with over 25 years’ experience giving him a strong understanding of the product requirements in the industry. He has very rare mix of working in operations of various hotels and chains for over 10 years and then co-founding a software product and service company, servicing 5 star hotels and chains for 14 years.

Deepak has led the development and marketing of cloud based hospitality systems to meet the specific, business objectives of small and mid-size properties across the globe and has worked closely with a diverse group of hoteliers and hotel technology vendors.