Over 110 million people in the US alone use voice assistants regularly. People have simply gotten used to using these devices in their homes. It also means that a lot of them expect to have voice assistants in hotels as well.
If you’re on the fence of investing in voice technology, this post is going to help you understand why you should do this as quickly as possible. Of course, investing in new technology costs money, but good solutions pay for themselves.
That’s the case with voice technology and hotels. Here is how voice technology can be beneficial to hotels and be calculated within your hotel software.
Make Sales Onsite
All voice-controlled assistants can be added with relevant promotional suggestions. They can help guests and give them suggestions on where they can spend their money. For example, if you have a special offer for breakfast down at your hotel restaurant, the assistant can inform guests about this opportunity.
Every voice interaction is an opportunity to up-sell. Luckily, voice technology has gone so far that these promotions can be integrated seamlessly into the devices. Simply put, the assistant will still give valuable assistance to visitors while at the same time, being able to up-sell products or services.
Guests often forget about the options that are available to them. A voice assistant is a perfect device for reminding them about important things and increasing your ROI.
Gather Data for Improved Business Decisions
In any business, it’s all about understanding your customers and knowing what their wishes are. However, in a hospitality business, you can’t simply ask guests questions as you can come off as unprofessional or unreliable. Well, voice technology allows you to understand and analyze their needs.
First of all, guests can speak directly to voice assistants and express their needs. On the other hand, the voice assistant can also recognize the issues they are having even when guests aren’t directly expressing their problems.
With mycloud, you can connect your Alexa to guest management software, and employees can get fed with real-time information on guests and analyze it to improve overall service. This multi-property hotel software not only allows you to manage your assets but also get valuable analytics.
Smoother Communication Between Employees
A lot of hotels have similar issues when it comes to the technologies they’ve implemented for their teams – the employees simply haven’t adopted these technologies in everyday use. In a lot of cases, these technologies are primarily designed to be used for communication.
Voice assistants allow employees to use these technologies while performing their jobs. There is no need for protocols, special communication methods, or learning. Everyone can simply state commands with their voice to communicate with devices and, ultimately, other employees.
Such an approach makes room status changes, pickup requests, and maintenance a lot easier. It’s a technology that makes communication a lot simpler.
Tech-Savvy Guests Love Voice Assistants
We are deep into the digital age, where technology is an important factor. People are used to using various technology solutions to finish tasks, have fun, or simply pass the time. There are a lot of those who are enthusiastic about technology as well.
A hotel that implements voice assistants can differentiate itself and leave an impression on its guests. Instead of looking at the price of your services, a lot of people will look at the technology you incorporate in your service. Furthermore, having the latest technology can justify your prices.
It’s all about taking your service to the next level. It’s no longer enough to provide quality beds and clean rooms. You need to add extra amenities to make the whole stay memorable to your guests. Apart from making their stay better, this tech can also attract potential guests.
Better Time Management and Improved Efficiency
Most of the concierge tasks and front desk duties can be handed over to voice assistants. A voice assistant can be a great addition to your staff and help by automating many different operations. For example, these devices can notify the front desk when a guest is having some sort of a problem or when they need a service.
This can save a lot of time and energy of employees and have them focus on more important tasks. Additionally, voice assistants aren’t human, and they won’t forget about the services that guests need. These assistants protect the time of your employees and make them more productive.
Conclusion
A lot of hoteliers have adopted voice technology. These systems have proven to be an excellent tool for increasing engagement and customer experience. Even better, they can be integrated with a hotel revenue management system so that you can always know how valuable they actually are.
About The Author
Deepak Chauhan
Deepak Chauhan is responsible for marketing and positioning of “mycloud” platform and is a veteran in the hotel software industry with over 25 years’ experience giving him a strong understanding of the product requirements in the industry. He has very rare mix of working in operations of various hotels and chains for over 10 years and then co-founding a software product and service company, servicing 5 star hotels and chains for 14 years.
Deepak has led the development and marketing of cloud based hospitality systems to meet the specific, business objectives of small and mid-size properties across the globe and has worked closely with a diverse group of hoteliers and hotel technology vendors.
