Summary: mycloud Hospitality powers digital transformation for Elgin Hotels, enhancing service and operational visibility.
Gurugram, India: July 01 2025: Elgin Hotels & Resorts, a distinguished heritage hotel group with iconic properties in India and the United Kingdom, has embarked on a major digital transformation initiative by adopting mycloud Hospitality’s cloud-based hotel management platform. The strategic move by the hospitality group aims to streamline operations, improve guest experiences, and enable real-time oversight across its globally distributed portfolio.
For decades, Elgin Hotels has been known for blending luxury with legacy, operating boutique heritage hotels that evoque colonial-era architecture, regional culture, and highly personalized service. However, managing multiple properties across international borders came with growing challenges, particularly due to the limitations of legacy server-based systems.
Conventional hospitality systems often rely on on-site infrastructure and siloed software, requiring complex maintenance, localized oversight, and often delayed reporting. These outdated systems restrict scalability, limit integration with modern tools, and often require manual reconciliation between departments like front desk, housekeeping, and reservations.
“Adopting Mycloud Hospitality PMS was a strategic move for the Elgin Group. It brought our front desk and reservations onto one platform, improved performance, reduced errors, and made the booking experience effortless for our guests.” said Mr. Viraj Oberoi, Director at Elgin Group.
The mycloud platform includes over 200+ interfaces, an open API, and a fully integrated ecosystem. It combines Property Management System (PMS), Point-of-Sale (POS), Back Office, Channel Manager, Central Reservation System (CRS), inventory and material management, and guest engagement tools, mycloud enables seamless integration with third-party tools while providing centralized access for leadership teams, wherever they are.
mycloud’s real-time reporting and centralized dashboard empower decision-makers at Elgin to analyze performance trends, optimize occupancy, and adjust marketing strategies on the fly. Guest service teams benefit from streamlined workflows, automated check-in/out processes, and deeper insights into guest preferences and behavior.
Mr. Deepak Chauhan at mycloud Hospitality, noted, “Elgin Hotels & Resorts’ adoption of our platform reflects a growing recognition in the industry, technology is no longer an option, it’s essential. Our all-in-one solution empowers heritage properties to operate like modern hospitality powerhouses while staying true to their legacy.”
By embracing mycloud Hospitality’s cloud-based solution, Elgin Hotels & Resorts fortifies its position as a forward-thinking brand in luxury hospitality. This strategic implementation highlights the value of technology in driving operational efficiency, consistency, and long-term growth.
mycloud PMS is available to hospitality businesses around the world. To discover a complete hospitality management platform offering 200+ interfaces, an open API, and a fully integrated ecosystem, email us at info@mycloudhospitality.com.