The challenge
Today’s hospitality marketplace is fiercely competitive, especially for independent hotels trying to keep pace with the big brands. Meanwhile, guests are increasingly demanding. They expect to be able to interact with a hotel through multiple channels and to have ready access to rates, packages and information, as well as real-time responses and a personalized service.
On the other hand the hospitality technology space is overcrowded and competitive as never before, and hotels are drowning in technology options. In these fast paced, changing times hotels need a technology partner who understands the industry and can deliver innovative solutions to meet these challenges.
Our solution
At mycloud, we continue to enhance our hospitality technology platform by consistently addressing the industry-specific needs and challenges experienced by hoteliers around the globe, by incorporating new and enhanced functionality into every new release. In the latest of these we have completely redesigned and improved our Web Booking Engine. The new look interface will be a mobile friendly design built for easier conversions that enables guests to book from any device and platform. Our Web Booking Engine displays all of the necessary information in real-time, and with the new reconfigured layout navigation is easier. The system is more intuitive which decreases customer support calls while also increasing guest confidence and conversion rates of on-line lookers to bookers.
Web Booking Engine allows you to configure countless merchandising opportunities for your guests that result in a high ROI for your property. Whether the booking engine is on a traditional or mobile website, it is seamlessly integrated with PMS so that guests can view a full range of rooms and rates on offer, including special and last minute opportunities, packages and value-added incentives. This new tool allows you to take total control of your rate plans, manage and set your availability plans, reduce communication costs and automate the booking administration process with your potential guests. This new responsive and mobile optimized Web Booking Engine will help hotels reach their guests directly and offer a superior guest experience with enhanced features. The system is also fully integrated with Trip Advisor, so guests can view and review feeds and ratings in a single window.
Mobile is quickly replacing desktop applications and every guest facing application must offer a responsive design to ensure no business is lost because of design constraints or device compatibility. During this redesign process our key focus was on the below features:
Mobile design.
- Multiple merchandising options.
- Custom branding options to match your website.
- Conversion optimized design, step wise booking process, image carousel, different filters for room types, rate ranges, dates, reviews and a availability calendar.
- Simplified location search with maps.
- Hotel Services and nearby attractions listing.
Our new Web Booking Engine allows you to shift your Human Resources from reservations to customer service so that staff can spend more time interacting with guests. Now you can increase your product exposure by being available 24/7.