Hotel Guest Service Management Software

A complete, fully featured, easy-to-use hotel guest service management software with comprehensive support at a surprisingly affordable cost. It helps hoteliers to serve more customers in less time, improving their revenues whilst creating a memorable customer experience that their guests will return to and recommend to their friends.

AWARDS AND RECONGNITION

A complete, fully-featured, easy-to-use Hotel Guest Service Management Software.

The Features

ACCESS CONTROL AND AUDIT TRAILS
  • Every module and workflow options are user-rights protected
  • Each event is captured in detail logs for audit trails
  • Enhanced reporting
  • Detailed call analysis and incident Reporting
  • Guest request and incidents history report
  • Top 10 service requests statistics
  • Department Service Performance Statistics – Top/Bottom 10
  • Staff Performance Statistics – Top/Bottom 10
  • Cost Recovery Analysis Reports
GUEST REQUESTS TRACKING
  • Requests logging, service staff assignment
  • Option to create future recurring tasks
  • Auto service assignment to selected staff for pre-defined services
  • SMS, Email and Mobile app based push notifications
  • Up to 3 levels of auto-escalations
  • Call on hold and auto-reminders
  • Service staff out of office tracking and auto assignment routing
  • Follow-up assignments and notifications
GUEST INCIDENTS TRACKING
  • Handling of rate restrictions along with incident logging and follow-up tracking
  • Broadcasting (SMS, EMAIL, Push Notification) to a department or group of users
  • Guest comments and suggestion logging and broadcasting
INCIDENT COST RECOVERIES
  • Capture cost recoveries against Incidents
  • Cost recovery analysis
SMS, EMAIL & PABX INTEGRATION
  • Real time alert system for key event notification
  • Service request assignment and follow-up auto-notifications via SMS, Email Incident broadcasting
  • Call closures via SMS
CALL QUEUE CONTROL
  • All calls with color coding for status
  • Direct access for follow-up, on-hold recordings and call closures
PMS LINK
  • Providing the facility to do in-house guest lookup for service and incident tracking
  • Information like stay and revenue details can be obtained
COMMUNICATION CAPTURING
  • Every notification via SMS and Email is logged in the system
  • Audit trail log available at any time for a call from logging till closure
INFRASTRUCTURE MONITORING
  • Internal background verification controls for infrastructural areas like SMS and Email deliveries to assigned staff
  • Infrastructural issue notification to designated manager in case of failures
REAL TIME MANAGEMENT DASHBOARD
  • Management dashboard for status of calls
  • Graphical representation for easy reference
  • Onscreen dashboard for Statistics, Performance and Distribution

WHAT ARE YOU
WAITING
FOR?

At all our luxury resorts we use one-touch guest helpdesk services powered by mycloud hotel guest management software, as well as for our inter-departmental requests. mycloud hotel guest service management software allows us to manage tasks efficiently and to deliver services to our guests' expectations.

  • Roshan Koonja Chief Information Officer Constance Group of Hotels - Mauritius, Maldives and Seychelles

THE BENEFITS

  • Mobile Tracking, Anywhere, Anytime

    Access and track the call status anywhere, anytime through our mobile app

  • Manage Multiple Services in One Task

    Create a master task with multiple sub-services for a single room/guest for easy action

  • Multi-level Escalation Till Task Completion

    SLA based escalation for each task to ensure timely action and completion

  • Mobile Updates on Task Completion

    Get instantly notified via text messages or through the mobile app on task completion

  • Offer Five Star Like Service At a Nominal Cost

    Provide prompt and exclusive service and manage the operations well without burning a hole in your pocket

Book a Free Online Demo

Our online demo takes about 30-60 minutes and you would need a desktop or laptop with microphone,
speakers and Internet connectivity. Time shown here is in EST (Eastern Standard Time, -5:00 GMT)

Schedule An Appointmentbook a appointment

TRUSTED &
LOVED BY

Hotels as small as 2 rooms property to 300 rooms city hotels. mycloud provides extreme amount of customization, and users can setup parameters to suit their hotel property operations