In the present age and time, there is little room, if any, for hoteliers to merely provide their hotel guests with decent places to sleep and count it as a job well done. On the contrary, this would be detrimental to their hotels because hotel guests have developed a high affinity for remarkable experiences when they visit any particular hotel.
Guests have a high likelihood of returning to a hotel if they are swept off their feet by the experience that they had there.
It is also important to note that with up to 88% of people reading reviews to determine a business’ quality, the more the number of positive reviews a hotel receives, the better the online reputation of the hotel gets.
As a hotel owner or hotel manager, understanding how to provide exceptional guest experience is essential.
In this boook, We'll cover:
- What is essence to create exceptional guest experience?
- How Happy staff can help to achieve quality of service
- Analyze guest feedback and how to act on it
- Personalize the experience by use of PMS insights
Download it now to strategize and plan ahead your efforts to improve guest experience.